Bill Pay

If you do not have enough money in your account on the “Deliver By” date, the payment will still be sent to the biller/payee and you could receive an insufficient funds charge (as disclosed in our schedule of fees.) We will try to collect payment a second time within 24-48 hours. If at that time you still do not have sufficient funds, a second insufficient funds charge may be assessed. At times, we may work with the biller/payee to try and reverse the payment. If the payment cannot be reversed, we will contact you directly to satisfy your outstanding balance. Your access to Online Bill Pay may also be restricted for payments resulting in insufficient funds.

The Service will bear responsibility for any late payment related charges up to $50.00 should a payment post after its Due Date as long as the payment was scheduled in accordance with the following guidelines:

1. When scheduling Bill Payments, you must select a Scheduled Payment Date that is no later than the actual Due Date reflected on your Biller Statement unless the Due Date falls on a Non-Business Day.
2. If the actual Due Date falls on a Non-Business Day, you must select a Scheduled Payment Date that is at least one (1) Business Day before the actual Due Date.
3. Scheduled Payment Dates must be prior to any late date or grace period. The system will automatically show you the earliest available date for that biller/payee.
4. As of December 8, 2019, all payments requiring paper checks will require 5 business days for processing, so please plan your payment requests accordingly.

The method of payment is determined by the biller/payee. Some biller/payees may also set certain dollar limits to what payments are sent electronically and what payments are sent by check. This means that your payment could be sent electronically, and other times, a payment to that same biller/payee could be sent via check. The system will also send more check payments out initially while it establishes your normal behavior. As of December 8, 2019, all payments requiring paper checks will require 5 business days for processing, so please plan your payment requests accordingly.

To help safeguard you against fraud with our enhanced Online Bill Pay, every payment is evaluated to ensure that it is within your normal behavior as well as a within the normal behavior for that biller/payee. If we have any questions regarding any of your payments, the payment may be held for 48 hours while we try to contact you for verification. If we are unable to contact you, the payment may be cancelled.

If you receive an error message that says “Bill Pay is not available,” please check to make sure we have the most up-to-date home phone and/or email address on file. You may verify this information by accessing the “Service Center” tab within Online Banking. If after verifying your information, you continue to receive an error message, please contact Customer Service at 1-866-987-7603 for assistance.

Often, only the biller/payee name and account number are required, although some do require an additional field for validation, such as ZIP or phone number.

Typically the cutoff is at 10:00 pm. Some billers have a cutoff time prior to 10:00 pm. The system will automatically show you the earliest available date for that biller/payee. As of December 8, 2019, all payments requiring paper checks will require 5 business days for processing, so please plan your payment requests accordingly.

Click the “Add a Company or Person” button from within the Payment Center and select the “Company Tab.” You can either search for the company in the “Search” bar, or you can select the company from the list of major biller/payees. When adding a major biller/payee, the biller/payee information has already been identified by the Online Bill Pay system, therefore, all you need to do is enter your account information for that major biller/payee. For smaller businesses or local businesses, the biller/payee information may not be readily available; therefore, you may need to enter more information about the business such as mailing address and phone number.