Privacy & Protection
We believe protecting your private information is as important as protecting your money. That’s why we make sure we keep you informed about how we protect you, how your information is used and your ability to limit those uses.
At Torrington Savings Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy.
It starts with disclosing our privacy notice, so that you understand how we use your information, and your ability to limit that use:
Download our privacy notice.
Torrington Savings Bank’s Pledge to Consumers
Protecting your privacy
The opportunity to meet your financial needs is a great privilege which comes with considerable responsibility. In addition to serving your financial needs, it is also our job to safeguard your sensitive and confidential information.
With this in mind, we pledge the following privacy principles:
1. At Torrington Savings Bank your privacy is a top priority
As we work together, you often share personal and financial information. We use that information to provide our products and services to you, and to assist you in achieving your financial goals. We take all necessary steps to protect the security, privacy and use of your personal and financial information, as provided by law, including account and transaction details.
2. The products and services you use are delivered in a secure environment
Whether you use ATMs, automated telephone capabilities or the Internet, you can be assured that we employ security measures that are appropriate to each technology.
3. Access to our web site is confidential
Visitors to the Torrington Savings Bank website will remain anonymous. We do not collect personal identifying information about visitors to our site. If you provide us with personal identification (such as name and address) via e-mail or information request forms, the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties.
4. Online Banking
Customers enrolled in our Online Banking Service are granted access to a secure area of our site to conduct online inquiries and transactions. We use layered security controls to help protect account access including: authentication at initial logon, transfer of funds to your account at another bank, or to other parties, and various other functions of online banking.
5. Linking to Another Website
6. Children’s Information
We do not knowingly collect or retain personally identifiable information about children under thirteen years old, and we comply with the provisions of the Children’s On-Line Privacy Protection Act.
7. Employee access to your information is limited
Our employees have limited access to customer information based on their job function. This enables them to assist you in completing transactions, offering additional financial services and resolving any problems that might arise.
8. Our concern is keeping your personal information accurate and current.
We strive to keep your personal and financial information accurate. If you believe that our records are incorrect or out of date, please notify us. We will make any necessary corrections quickly. In the normal course of banking operations, it is both necessary that we communicate information to or about our customers and sometimes mandatory that the bank provide information to the “outside”. Examples of this include: responding to subpoenas, requests from bank regulators or other legally required disclosures of information and credit reporting. In addition, customers may authorize the sharing of information for credit references, to enable payments by check or credit card, or for other business transactions. We must also share your personal information with “outside” vendors for the normal servicing and processing of your accounts.
If you have any questions about how Torrington Savings Bank protects your confidential information, please call your local branch or contact us.