Privacy & Protection
We believe protecting your private information is as important as protecting your money. That’s why we make sure we keep you informed about how we protect you, how your information is used and your ability to limit those uses.
At Torrington Savings Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy.
It starts with disclosing our privacy notice, so that you understand how we use your information, and your ability to limit that use:
Download our privacy notice.
Torrington Savings Bank’s Online Privacy Pledge to Consumers
This Online Privacy Pledge (“the Pledge”) describes how information is collected by and through websites, mobile applications, and other online interfaces that are owned, operated, or controlled by Torrington Savings Bank (collectively, the “Sites”). By accessing or using any Site, you confirm your consent and agreement to the terms of this online privacy pledge as may be in effect at that time.
With regard to persons who use or obtain our products and services for their own personal, family, or household purposes, this Pledge also supplements, but does not replace, and should be read in conjunction with Torrington Savings Bank’s Privacy Notice.
This Pledge is effective as of March 2022.
We reserve the right to amend this Pledge at any time to address future developments of Torrington Savings Bank, our Sites or changes in industry or legal trends. If we make changes to this Pledge, we will revise the “Effective Date” section above. Any changes to this Pledge will become effective upon the posting of the revised Pledge on this Site. By continuing to use the Site following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Pledge, as it may be amended from time to time, in whole or in part, please do not continue using our Sites.
Types of Information We Collect
We collect personal information that you may provide directly when completing forms, surveys, applications, or transacting with us, such as your name, home address, your email address, your telephone number, your account number, or transaction information. Additionally, we also collect information that you do not provide directly, such as:
Device and Carrier Information
We may collect information about your device such as your phone number, the device model, identity of the carrier and the name and version of the operating system.
There may be certain information transmitted to us regarding your location when you log in or request information through our Sites. We collect the Internet Protocol (IP) address of the device to help determine your physical location for Our Sites which may be analyzed to assist us with fraud detection and for other security purposes.
We may collect information when you initiate a transaction (for example, when you upload a check image while using Torrington Savings Bank Mobile Deposit). This information will only be used or shared in order to provide the service that you requested.
Our Sites do not require users to accept cookies, and you can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. If you choose not to accept cookies, you may experience some reduction in functionality depending on which Site you are using.
Online Behavioral / Interest-Based Advertising
Securing Your Information
We use commercially reasonable administrative, technical, and physical security measures to protect personal information collected through our Sites. This includes using password protection and secure communications by employing 256-bit encryption to help ensure information is transmitted without being intercepted by third parties. We retain your information for as long as needed: (i) to conduct business with you; (ii) as needed for the purposes outlined in this Pledge or at the time of collection; or (iii) as necessary to comply with our legal obligations, resolve disputes, and enforce any agreements. Unfortunately, no data transmission or storage system can be guaranteed to be absolutely secure, and we disclaim any representation or warranty that our information security systems or those of our service providers and joint marketers are invulnerable to breach or compromise.
Please visit our Security Center for more information on how you can help protect your personal or business information, as well how to identify and avoid common fraudulent scams.
Linking to Another Website
Children’s Online Privacy Protection
Making Sure Your Information Is Accurate
It is important for us to have your most accurate and up-to-date contact information. If any of your contact information has changed, please contact your local banker or call our Customer Care Center at (860) 496-2152.
Please use caution when using aggregation websites. Aggregation websites offer the ability to access all your financial account information on one website. To do this, an aggregation provider may request access to your usernames and passwords. You should use caution and ensure that the aggregator company has appropriate policies and practices to protect the privacy and security of any information you provide or to which they are gaining access. We are not responsible for the use or disclosure of any Personal Information accessed by any other company or person to whom you provide your username and password.
All transactions initiated by an aggregation website, using access information you provide are considered to be authorized by you, whether or not you were aware of the specific transaction. If you decide to revoke the authority you have given to an aggregation website, we strongly recommend that you change your password to ensure that the aggregation website cannot continue to access your account.
Use of Online Planning Tools
We make planning tools, such as mortgage and savings calculators available. We or our service providers do not currently store information that you enter into one of these planning tools or calculators.
Questions About Our Online Privacy Pledge
If you have any questions how this Pledge, please visit our Contact Us page for more information.