We take security seriously.
You should too.
Maintaining strong security practices is a responsibility we have as provider and which you must also participate in as a customer. By working together to make security a priority, we can safeguard your important information.
Helpful Security Information for You and Your Business
In addition to serving your financial needs, it is also our job to safeguard your sensitive and confidential information. Torrington Savings Bank takes all necessary steps to protect the security, privacy and use of your personal and financial information, including:
- Delivering our products and services using secure environments.
- Safeguarding our systems to meet federal and state regulatory expectations.
- Limiting employee access to your information.
For more detailed information, please review the Torrington Savings Bank Privacy Pledge
Lost or Stolen Card?
Debit Cards: (860) 496-2152
Outside to the United States: 1-888-856-1868
Personal Credit Card: 1-800-558-3424
Business Credit Card: 1-866-552-8855
Here to Help
For more information or questions please contact us by phone at (860) 496-2152, email, or visit the branch location closest to you.
Card Controls
Instantly control your debit card to help protect yourself against fraud.
Act Swiftly to Protect Yourself
The internet has been called the information superhighway. But with scammers, hackers, and other bad guys trying to steal your personal information online, it’s a good idea to know how to lock down your devices, network, and information. That way, your passwords, Social Security number, or account numbers don’t go speeding along the superhighway to the scammers.
- Secure Your Device
- Secure Your Accounts
- Peer-to-Peer File Sharing
- Protect Your Home Network
- Protect Yourself While on Wi-Fi
Secure Your Devices
Keep your security software, internet browser, and operating system up to date.
Criminals look for weak points to exploit before the software companies can fix them. But updating your software regularly — as soon as possible when a newer version comes out — helps make sure you have critical patches and protections against security threats.
For information on how to update your security software, operating system and internet browsers and apps, go to the developer’s website. They usually have a way to sign up for email updates or set them up to update automatically. Don’t ignore reminders to make updates. You don’t want to leave a door open so hackers can get your information.
Source: FTC Protect Your Personal Information and Data
Security Benefits at Your Fingertips
Download the TSB Mobile App and bank with peace of mind.
- Lock & Unlock: Instantly disable your TSB Mastercard debit card if it is stolen or misplaced. Once you find it, you can easily enable it again.
- Locations: Stop fraudulent purchases outside of your regular geographic location. You can limit your card’s usage by zip code, city or state.
- Set -Up Account Alerts: Customize email, text, and notification alerts to stay aware of card use activities. Learn More
- Biometric Authentication: Use your fingerprint or facial features to quickly and easily sign on to our mobile app, available on select devices.
- Merchant Categories and Transaction Types: Select the merchant categories your card can be used at. For example, you could choose to allow purchase at all merchants except gas stations. Or block certain types of transactions, such as ATM transactions or online purchases.
- Travel Notifications: Help us know you and your card are traveling together. If you are already an Online Banking user, setting up Mobile Banking is easy.
How to Report Identity Theft
Defend against identity theft and fraud as soon as you suspect it. If you believe your Torrington Savings Bank account may be compromised and would like to report possible fraudulent activity, please call (860) 496-2152.
Report identity theft to the Federal Trade Commission (FTC)
If you suspect identity theft, you can: call the FTC at 1-877-438-4338 to speak with an identity theft counselor or write Identity Theft Clearinghouse, Federal Trade Commission, Washington, DC 20580. You can also submit a complaint online by visiting the Federal Trade Commission’s website at www.ftc.gov/idtheft.
File a police report
Contact your local law enforcement agency to file a report involving identity theft. Give a copy of the FTC theft complaint to law enforcement when you file the report.
Follow these additional steps to take action and protect yourself:
Place a “Fraud Alert” on Your Credit Reports
The alert tells creditors to follow certain procedures before they open new accounts in your name or make changes to your existing accounts. The three nationwide consumer reporting companies have toll-free numbers for placing an initial 90-day fraud alert. You only need to call one company for the alert to be put in place:
- Equifax: 1-800-525-6285 or www.equifax.com
- Experian: 1-888-397-3742 or www.experian.com
- TransUnion: 1-800-680-7289 or www.transunion.com
When you bank at Torrington Savings Bank, there are certain things you can count on:
Torrington Savings Bank will NOT request a customers’ personal information through regular email or text nor provide links within an email or text to update personal information. If you get such a request, do NOT click any links or use any information provided in the email to contact us.
Torrington Savings Bank employees will NOT ask for your Online Banking Password and we will NOT request that you send us unsecured emails containing your personal or financial information.
You should NEVER give out account numbers, social security numbers, credit card numbers, PINs, CVVs, passwords or passphrases to someone who contacts you claiming to be from Torrington Savings Bank.
Any request like those – whether made in person, over the phone or online from any source, and even if appearing to be Torrington Savings Bank should be treated with suspicion, and reported to us immediately at (860) 496-2152 or via email to fraud@torringtonsavings.bank..
How to Spot and Avoid Scams
Scammers can be very convincing, so it’s helpful to know some of the types of tricks they may try so that you can avoid them. It is always better to err on the side of caution before divulging any information. Remember – Scammers may pose as government officials, law enforcement or even a Torrington Savings Bank employee. If you think you may have been approached by a bad actor, please contact us immediately at (860) 496-2152, or you can email us at fraud@torringtonsavings.bank.
Download our “IT MAY BE A SCAM IF… FLYER” to help you spot common scams.
Other Resources for Scam and Fraud Prevention Include:
This collaborative educational resource teaches consumers about staying safe online. The Federal Trade Commission (FTC) manages the website in partnership with 15 other governmental agencies.
The Federal Deposit Insurance Corporation can help you protect yourself from identity theft and fraud.
Deter. Detect. Defend. The Federal Trade Commission offers a comprehensive identity theft resource for consumers and businesses.
The FBI provides this resource with information about some of the most common fraud schemes. Getting educated and taking a few basic steps may well keep you from becoming a victim of crime and fraud.
Business Security
Steps You Should Take to Protect Your Business
In addition to the types of good security practices you should follow as an individual, when it comes to your company, there are additional measures that we recommend to help prevent fraud and enhance your information security:
- Cybersecurity Basics
- Protect Your Wireless Network
- Make Smart Security Your Business as Usual
- Ransomware
- Phishing
Cyber Criminals Target Companies of All Sizes
Knowing some cybersecurity basics and putting them in practice will help you protect your business and reduce the risk of a cyber attack.
Protect Your Files & Devices
Update your software
This includes your apps, web browsers, and operating systems. Set updates to happen automatically.
Secure your files
Back up important files offline, on an external hard drive, or in the cloud. Make sure you store your paper files securely, too.
Require passwords
Use passwords for all laptops, tablets, and smartphones. Don’t leave these devices unattended in public places.
Encrypt devices
Encrypt devices and other media that contain sensitive personal information. This includes laptops, tablets, smartphones, removable drives, backup tapes, and cloud storage solutions.
Use multi-factor authentication
Require multi-factor authentication to access areas of your network with sensitive information. This requires additional steps beyond logging in with a password — like a temporary code on a smartphone or a key that’s inserted into a computer.
