TSB COVID-19 Response Page
Torrington Savings Bank continues to monitor the evolving public health concerns around COVID-19. The Health and Safety of our customers, employees and the communities we serve are our top priority.
TSB will Temporarily Suspend Branch Lobby Access
Due to recent advisories from the U.S. Center for Disease Control (CDC) and in order to minimize health risks to both our customers and employees, Torrington Savings Bank will temporarily suspend branch lobby access to some of our branches.
As of Friday, March 20,2020 we moved to Drive-up only service, meaning all branch transactions now occur via Drive-up windows or ATMs for all branches with the exception that the Falls Village Lobby will remain open as usual and the Main Office which does not have Drive-up capabilities will be closed.
Customers can still bank via Drive-up windows, ATMs and Night Drop. See Other Ways to Bank
Branch locations listed below will provide drive through service during regular business hours:
Safe Deposit Box Access
To arrange access to your safe deposit box during regular business hours please call 860-496-2152 or email email@example.com
To arrange an appointment to complete a wire transfer during regular business hours please call 860-496-2152 or email firstname.lastname@example.org
Other Ways We’re Maintaining Operations
Torrington Savings Bank has activated our pandemic response team. The team is meeting regularly to discuss new developments, evaluate each department and implement provisions to mitigate unnecessary exposure to our customers and employees.
- Employees have been instructed to absolutely not come to work if they are sick and to exercise social distancing.
- We have moved to Drive-up only service, meaning all branch transactions now occur via Drive-up windows or ATMs for all branches with the exception that the Falls Village Lobby remains open as usual and the Main Office which does not have Drive-up capabilities will be closed.
- In lieu of in-person meetings, we are scheduling conference calls and have stepped up cleaning schedules in all of our branch locations.
- Access to Safe Deposit Boxes and Wire Transfers will be granted by appointment only NOTE: MAIN OFFICE SAFE DEPOSIT ACCESS ON SATURDAY WILL REQUIRE 24 HOUR NOTICE
Please note that email is not a secure form of communication. Only your name, contact information and the nature of your request should be included. Do not include any confidential or sensitive information in an email (account numbers, social security numbers, etc.)
Ways to Bank
We are strongly encouraging our customers to use the digital platforms that Torrington Savings Bank has available which offer 24/7 access to your accounts:
Mobile and Online Banking
Mobile and Online banking services allow both consumers and businesses the ability to perform many banking transactions from your home or office. The platforms offer the ability to open a checking or savings account, deposit checks, transfer money, review account activity, pay bills and more. You can download our mobile banking app from the App Store for Apple iOS devices and Google Play for Android devices. You can access online banking using the login box right here at www.torringtonsavings.bank
TSB Debit Mastercard
Torrington Savings Bank’s Debit Mastercard allows you to make surcharge-free cash withdrawals at over 32,000 MoneyPass ATMs. Visit Money Pass to find a surcharge-free ATM near you. You can also use your Debit Mastercard wherever Mastercard is accepted to make purchases right from your account without handling cash.
24 Hour ATMs
We offer 5 drive thru windows that allow you to do your banking right from your car. We also have ATM’s at all branch locations.
Residential mortgage, home equity loan, and home equity lines of credit applications can be completed online in our Mortgage Center.